Episode 3 - Effective Communication in Collections

10 Sept 2020

In this podcast series ‘Lending in a Virtual World’, we look at the transformation of lending, particularly in times of crisis such as the COVID-19 pandemic. We look at the transformation through three phases – REACT, ADAPT and LEAD. In this episode ‘Effective Communication in Collections’ we talk about the importance of communication in optimizing recoveries from the perspective of content, tone, sensitivity, timing, frequency and choice of channels for communication. The speakers for this episode are Daragh O’Byrne – VP & Global Head of Marketing, Nucleus Software and Prakash Pai – Chief Evangelist, Nucleus Software

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Episode 2 - Delinquency Management

27 July 2020

In this podcast series we look at the transformation of lending, particularly in times of crisis such as the COVID-19 pandemic. We look at the transformation through three phases – REACT, ADAPT and LEAD. In this second episode of Nucleus Software’s podcast – Lending in a Virtual World, we talk about managing loan collections once accounts become delinquent. The speakers for this episode on ‘Delinquency Management’ are Daragh O’Byrne – VP & Global Head of Marketing, Nucleus Software and Prakash Pai – Chief Evangelist at Nucleus Software.

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Episode 1 - Preventing Delinquencies

24 June 2020

The financial services industry plays a crucial role in modern society – during good times the lending business powers rapid economic growth, and during a financial crisis, it becomes a vital tool in reviving economies. In this episode of Nucleus Software’s podcast – Lending in a Virtual World, we talk about delinquencies, about managing loan collections effectively and whether lenders need to re-think and re-define their entire collections and recovery strategy. The speakers for this episode on ‘Preventing Delinquencies’ are Daragh O’Byrne – VP & Global Head of Marketing, Nucleus Software and Prakash Pai – Chief Evangelist at Nucleus Software.

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